In addition to providing a complete solution in one package, making implementation easier and less expensive to begin with, Insight Ecosystems’ offering includes a full range of implementation and support services to ensure that its customers are successful.

Insight Ecosystems provides complete product installation including required hardware and software support and can deliver these services onsite with its own staff or remotely with a company’s support staff.

Ongoing maintenance and support, greatly simplified by Insight Ecosystems’ integrated approach, comes with various options to manage costs and ensure that the support model fits the size, complexity, and budget of each individual company.

Often information technology solutions do not successfully deliver on early promises because the company and customer do not fully understand how to map the solution’s capabilities into a specific business model and environment. Insight Ecosystems offers complete consulting services to ensure that our customers not only understand the tools and technologies, but also to ensure that they use these tools to their greatest advantage. Insight Ecosystems’ business consulting services include but are not limited to the following:

• Setting up specific business rules to ensure that the Insight Ecosystems solution behaves according to an individual company’s goals and expectations; monitoring business rules over time to adapt to changes in the business, market, or goals of the financial services company.



• Defining data models that capture, track, and allow Insight Ecosystems to act upon all characteristics that are unique to a specific company.



• Managing and updating analytical models remotely so that customer insight never becomes static but rather molds and adapts with ongoing customer interactions.

According to recent research, IT professionals spend up to 70% of their time maintaining existing systems. While striving to provide more maintainable solutions through integrated technologies, Insight Ecosystems offers onsite applications management to ensure easier integration with existing systems and ongoing success as complex environments continue to change and grow.

Insight Ecosystems also offers an offsite data center approach to applications management for those much smaller companies that do not care about unique customization and that cannot afford to maintain applications or support staff onsite. In this offsite management model, smaller companies share business rules, data models, and support resources to make more advanced operations available and further reduce costs.